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Customer care · Shipping & returns

From our shelf
to your drop zone.

The useful details before you order—and a real person to contact if something needs sorting out.

01 · Shipping

Calculated live at checkout.

Your exact shipping options, cost, and delivery estimate are shown during Shopify checkout. They are calculated for the delivery address and the products in your order, so the checkout screen is always the place to check the current details.

Before placing your order

Check the delivery address, selected shipping option, and full order total shown at checkout. If your shipment includes tracking, the available tracking details will be shared with your order updates.

02 · Returns

14 days to let us know.

Email info@skyrabbit.shop within 14 calendar days after your order is delivered. Include your order number, the item and size, and whether you would like a return or an exchange.

  1. 01 · Request

    Send your email within 14 calendar days of delivery.

  2. 02 · Instructions

    We will reply with the return address and shipping instructions. Please wait for these details before sending the item.

  3. 03 · Send it back

    Ship the item within the next 14 calendar days, then email us the tracking number or other proof of return.

  4. 04 · Refund or exchange

    Exchanges are subject to stock. For a return, we will refund the eligible amount to your original payment method without undue delay and no later than 14 calendar days after your request. We may wait until the item reaches us or you provide proof of return—whichever happens first.

Condition, refunds and return costs

You may inspect the item as you would in a shop. You may be responsible for any loss in value caused by handling beyond what is needed to check its nature, characteristics and fit. When sending an item back, please use a tracked service; return postage is arranged and paid by the customer. Your refund includes the least-expensive standard delivery option offered for the original order; shipping upgrades are not refundable.

If your item is faulty, damaged or incorrect, tell us in your first email and add photos when helpful so we can confirm the appropriate solution. This policy does not limit your statutory consumer rights.

Order, shipping or return question?

Talk to Sky Rabbit.

Send us your order number and what you need help with. We will take it from there.

info@skyrabbit.shop
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